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Outlook 2016 cached mode not updating shared mailbox

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When someone “owns” a large Shared Mailbox account (e.g., having many large attachments), or if a user has extensive privileges to a Shared Mailbox account, the local online cache (OST file) of their Outlook client can grow to considerable size.

So try to clear the offline items by following these steps: Resolution 2: Delete OST Files Outlook caches and stores email messages, calendar events and other items in Offline Storage Table (.ost) file.

Online mode When the Outlook profile is configured in Online Mode Outlook will create a direct connection to the Information Store of Exchange.

Quite often all Administrators, even Exchange Administrators simply refer to the users they see in the Address section of Outlook casually as the GAL for ease of reference, but really more often than not, you are looking at the OAB.

only the old emails are shown, and new emails are not downloaded to Outlook, even though the status bar stated that the folder is updated.

This has as advantage that messages will appear almost immidiatly when delivered to the mailbox.

When the connection to the Exchange server is not available you don’t have access to the mailbox.

Cached Exchange mode When the Outlook profile is configured in Cached Exchange mode a local cache file will be created from the mailbox.

This file is also known as the offline data file which can be recognized easily when looking at the extension which is OST.

Resolution 1: Clear Offline Items Most Exchange account configured in Outloook has Cached Exchange Mode enabled by default to allow user to continue working with Outlook when offline in addition to improve the performance.

When the items in Outlook is mismatched with online version, the cached items may be corrupted.

The problem is likely to be caused by corrupted OST files, and various other reasons.

Try one of the following suggestions to fix the issue.

This article includes recommendations as to how to minimize this impact.

hen using Microsoft Outlook client to access Exchange mailboxes and Inbox, the Outlook does not actually update the all mailboxes and Inbox folder.